RETURN
Customs
duties, taxes and charges are not included in the price and shipping cost. This
is the buyer's responsibility.
Notes:
From the
amount will be charged the cost of delivery and compensation in the amount of
20% in the event of the return of goods already arrived at the destination, if
for one reason or another the customer refuses to send.
Our Return Policy
The product
must be returned in its original packaging, unused or damaged. The product must
have a receipt or document confirming the purchase. The company does not accept
the return of the product, provided that these conditions are not met. In this
case, the funds are not paid.
mytelephone.ae
offers a refund for the goods within 72 hours from the receipt of the goods and
refund (not including the bilateral delivery cost) which will be made after 45
days, in the same way as the initial payment. Most products sold at mytelephone.ae
are consistent with our general return policy, but some products have different
policies or requirements associated with them.
Shipping
and handling charge for the return of goods sent by the seller, fall on the
shoulders of the buyer. If the order is estimated at $ 100 or more, we ask you
to insure the cargo and send your refund taking into account the
"signature on receipt" function. Items worth more than $ 75 must be
returned to the seller with the tracking number of the delivery service. For items
below $ 75, we offer USPS delivery confirmation service. If the package does
not arrive and the monitored method is not used for a refund or if you refuse
the transfer as in the return method, we can not guarantee a full-fledged and
high-quality service, like the AZ-Guarantee service.
Automotive goods
If you
purchased an automotive part placed from and sold with mytelephone.ae, but it is
faulty, in this case all conditions are guaranteed according to the
manufacturer's warranty information, mytelephone.ae will either replace the part
or return the cost of the product with a lifetime warranty
Computers (laptops and desktop computers), Cell
phones
• New
desktop computers, laptops, cell phones or tablets purchased from mytelephone.ae
that are "dead on arrival" delivered in a damaged condition or still
in a closed box can be returned for a full refund within 72 hours from the time
of purchase and return (excluding round trip shipping) which will be made in 45
days, in the same way as the initial payment. In cases of return of goods
without a defect, the amount will be compensated at a rate of 20%
• All
returned goods, such as: a desktop computer, laptop or tablet that are damaged
due to improper use of the customer: missing parts, or in unusable condition
due to customer intervention, can lead to an increase in the penalty for return
of goods based on the state of the product.
• New, used
and restored products purchased from Marketplace suppliers are subject to a
return policy for the individual vendor.
Art
• Small art
objects worth $ 75 or more must be returned using a tracked delivery method.
Items worth more than $ 500 must also be insured.
• All
product packages (boxes, etc.), as well as certificates of authenticity and
evaluation, must be returned together with the product itself.
• Any Fine
Art product returned without original documentation and packaging will be
rejected.
• Any items
of Fine Art that have been damaged or otherwise altered after delivery will not
be accepted for return.
• Before
sending items of Fine Arts, we ask you to photograph the goods for your claims.
Games and software downloads (Kindle &
Digital)
• Games and
software downloads are not refundable after purchase.
Gift cards
• Gift
cards are not refundable after purchase (except as provided by law
Hazardous Materials
• Hazardous
materials, including flammable liquids or gases, can not be returned to
.mytelephon.ae
• Contact
the manufacturer directly for service, warranty, return and return information.
Independent Design
Objects
• All the
details of the "Independent Design Objects" are sold by third-party
vendors. See the Return Policy
• You must
contact a third party, that is, with the seller within 15 days of receiving the
request for information return.
• Orders of
this type can be sent free of charge provided the seller pays for the return
sticker. A free refund is only available for customers with shipping addresses
within the United States.
• The
return is not acceptable if the goods have been worn, damaged, washed or
otherwise altered after the sale.
• All
returned items must have all attached tags. Elements without all the original
tags are not acceptable for return.
Jewelry & Watches
• Jewelry
and watch items worth $ 75 or more must be returned using a tracking delivery
method.
• All
packaging products (boxes, instructions, warranty cards, etc.) and certificates
of authenticity, classification and evaluation must be returned together with
the goods.
• All
returned items without source documentation will be rejected.
• Items
that have been altered, damaged or otherwise modified after delivery will not
be accepted for retur
Pre-paid phone or game cards
PayAsYouGo
(or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360
Live, WiiPoints, etc.) are not returnable mytelephone.ae
Televisions
• Returns
for televisions shipped without improved delivery are subject to the condition
that they must be new and unopened.
• In order to return the TV-arrived by the Improved delivery method, the goods must be in a new state. The postal operator must use his own packing materials when selecting a TV set.